Cancellation & Exchange Policy

At Al-hind Mart, we aim to offer our customers a hassle-free shopping experience and have designed a liberal cancellation and exchange policy. Please read the following terms carefully:

1. Cancellation Policy

  • Cancellation Requests will only be considered if made immediately after placing the order. Once the order has been communicated to the vendors/merchants and the shipping process initiated, cancellation requests will not be entertained.

2. Exchange Policy

  • Damaged or Defective Products: If you receive an item that is damaged or defective, please report it to our Customer Service team within 15 days of receiving the product. The request will be reviewed, and the merchant will verify the issue before proceeding with the exchange.
  • Product Not as Expected or Described: If the product does not match the description on the Website or does not meet your expectations, please contact our Customer Service team within 15 days of receiving the product. After reviewing your complaint, our team will guide you through the exchange process.

3. Exchange Process

  • In case of an approved exchange, the product will be replaced with an equivalent item of the same value, subject to availability.
  • Please note that we do not offer monetary refunds. Exchanges will be processed within 10-12 days of receiving the returned item.

4. No Liability

  • Al-hind Mart does not accept any liability for damages, defects, or dissatisfaction with the product once the exchange process has been completed.
  • Al-hind Mart is not liable for any indirect or consequential losses, including but not limited to any shipping costs incurred by the customer.

5. Reporting Issues

  • If you encounter any issues with your product, please contact our Customer Service team as soon as possible. We are here to assist you and ensure a smooth resolution process.

Contact Information for Customer Service: